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As Guest Services Manager, Cassie is truly the frontline of the guest experience. When guests want to book, ask questions, or need a lifeline while they're here in town, Cassie and her team are there to take the call and be the vacation hero. A metaphorical Super Woman of the office, there is no question too small or problem too big for Cassie to handle. She is the champion for the needs of our guests and uses her strengths to provide the best service possible through every phase of the guest experience.